Tele callers

 Who are these tele-callers and what are they supposed to do? 

Tele callers are persons engaged by a Tele-marketer for the purpose of interacting with clients through distance mode. The “Tele-marketer” is an entity registered with Telecom Regulatory Authority of India under Chapter III of The Telecom Commercial Communications Customer Preference Regulations. Authorized Verifiers employed by telemarketer/insurance broker shall have to undergo statutory training and pass the examination as required by IRDA. The tele-marketer shall have to comply with any other terms and conditions as may be prescribed by IRDA and shall also comply with various circulars/guidelines and any other direction issued by Telecom Regulatory Authority of India in the matter. For details visit www.irda.gov.in and www.trai.gov.in

What should the tele-caller do while making calls? 

First of all, the name of the caller should be disclosed and the language options available must be indicated. The subsequent communication should continue only in the language chosen by the client. Tele-caller has to clearly mention the name of the insurer and highlight that the purpose of approach is lead generation or solicitation of insurance. The tele-caller should ascertain if the client is interested in continuing with the subject. Only after receiving the consent in explicit terms, the telecaller should proceed with the process of solicitation.