Other Grounds

A customer can also file a complaint on the following grounds of deficiency in service with respect to loans and advances:

1. The Banking Ombudsman may also deal with such other matter as may be specified by the Reserve Bank from time to time.

2. Without any valid reason non - acceptance of application of loans.

3. Any violation of the provisions of the fair practices code for lenders as adopted by the bank or Code of Bank's Commitment to Customers, as the case may be.

4. Any type of violation of the instruction, guidelines, recommendations of the RBI

5. If any non - observance of Reserve Bank Directives on interest rates;

6. Any delays in sanction of loan applications

Reasons, when you can File a Complaint

1. If reply is not received from the bank within a period of one month after concerned bank has received complaint representation.

2. If bank rejects the complaint.

3. If complainant is not satisfied with bank's reply.

 Banking Ombudsman does not charge any fee for filing and resolving customer's complaints.

 If any loss suffered by the complainant then complainant is limited to the amount arising directly out of the act or omission of the bank or Rs.10 Lakhs whichever is lower.