GROUNDS OF COMPLAINTS

ONE CAN FILE A COMPLAINT ON THE FOLLOWING GROUNDS OF COMPLAINTS:

1. Any excessive delay or non - payment of collection of cheques, drafts, bills etc.

2. Without any sufficient cause non acceptance of small denomination notes.

3. Charging any commission for acceptance of small denominations notes

4. Any delay in payment of inward remittances or non payment of inward remittances.

5. If any banking organization refuses to accept taxes or any delaying in accepting taxes (as required by RBI or Government of India).

6. Any delay in issuing government securities

7. Refusal to issue or redemption of government securities.

8. Without any sufficient reason, forced close the deposit accounts by bankers.

9. If any banker refuse to close the accounts

10. If any banker deliberately delaying in closing the accounts.

11. Non compliance of the provisions of Banking Codes and Standard Board of India.

12. If any banker commits non - observance of Reserve Bank of India's guidelines or instructions or any violation of the directives issued by the Reserve Bank in relation to banking or other services.

13. Without any sufficient cause, non acceptance of coins tendered or charging of commission in respect thereof.

14. Delay or Failure in issue of drafts, pay orders or banker's cheques.

15. Performance of work is not as per prescribed working hours.

16. Delay or failure in providing any bank facility.

17. Complaints file by Non - resident Indians having accounts in India in relation to their remittance from abroad, deposits and other bank related matters.

18. Without any reason, refusal to open deposit accounts.

19. Without adequate prior notice to the customer, charges levied by the banker.

20. Any violation of guidelines or instructions of RBI on ATM/Debit Card/Credit Card operations.

21. Non - disbursement or delay in disbursement of pension.