After you submit the proposal:
- Once the proposal is submitted, you should hear from the insurance company in 15 days about their decision on issue or refusal of grant of insurance
- If not, take up the matter in writing
- If any additional documents are asked for, comply immediately
- If the insurer refuses grant of insurance, it should be informed in writing with reasons.
After you buy the insurance policy
- The policy bond should reach you within a reasonable period of time after the proposal is accepted by the insurance company
- If not received, contact the insurance company about it.
- When policy bond is received, check it and be sure that the policy is the one that you wanted.
- Go through all the policy conditions and be sure that these are the same that were explained to you by the intermediary/ insurance company official at the time of sale
- In case of doubts, contact the intermediary/ insurance company official immediately for clarification.
- Wherever possible, contact the insurance company directly.
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