IRDA - Policy holder

The policyholder has to deposit the following documents:

i)An account payee cheque in the name of the company; 

ii) PAN; 

iii) First page of the policy document; and 

iv) Address proof. 

• They would further suggest that these documents be couriered and the details of the despatch including docket number etc be furnished to them. 
•  They would keep on calling for details of the despatch of cheque and documents and would assure the policyholder that the transfer of dues from the policy to other persons account would be stopped once they receive these documents. 
• The following are the links to the Audio files (available at IRDA’s Website) which contain the voice recordings of the conversation as made available by one of the complainants 

1. Spurious Call – Audio 1 
2. Spurious Call – Audio 2  

• If any member of the public notices such instances, he or she may lodge a police complaint giving full details, along with the details of the caller and telephone number from which the call was received, in the local police station.
•  As a customer education initiative, on August 15, 2014, IRDA issued an advertisement in English in leading newspapers with the title “Real Value of Insurance through Right Buying – A Few Tips”. This advertisement also contained caution to public from falling prey to spurious calls made in the name of IRDA and making payments to unlicensed intermediaries. IRDA would continue its efforts to caution members of public from falling prey to spurious calls and fictitious offers in the name of IRDA or insurance companies or intermediaries.