1. How can you contribute to the sales team?
When I first started working in insurance, cold calling was one of the most difficult aspects of the job because engaging people over the phone can be challenging. However, I worked closely with more experienced teammates to learn an effective sales pattern. Specifically, I learned not to lead with a sales pitch but to describe the benefits of insurance as a safety net when disaster strikes.
I also learned to strike up a conversation with potential clients, build rapport and listen to their concerns. That way I could tailor my approach and the package I offered to meet their needs. I have found these tactics to be very effective for making sales and building a loyal customer base, and I look forward to bringing these skills to your team.
2. In your position, you may end up working with potential clients who are skeptical about an insurance policy. What is your method for addressing negative reactions?
Hearing “no” for an answer is inevitable in insurance, and I view such scenarios as opportunities to learn about people’s interests and apprehensions. Above all, I strive to maintain a positive relationship with potential clients. Even if an individual initially is disinterested in buying an insurance policy, I have learned that if I strike up a conversation, I can encourage the person to discuss his or her concerns. Then, I can adjust my offer to make it more appealing. My sales approach means that even if some people choose not to sign up for a particular policy during the first conversation, they will remember their experiences with me in a favorable light and may come to my company in the future.
3. What are your strategies for maintaining a positive, trust-based relationship with customers?
I create and sustain positive relationships with customers by maintaining open lines of communication. If clients have questions or problems, I make a point of following up and providing well-researched answers. I view it as my duty to demonstrate integrity in all of my sales. I seek to answer questions honestly and solve problems rather than offer misleading misinformation. I uphold client trust by maintaining confidentiality. I do not reveal sensitive or personal information to other clients, coworkers, friends or family, and I consider silence to be the better part of discretion.